Subscription Fees
Refund eligibility for subscription fees is defined by the active plan, billing cycle, and signed institute agreement.
Legal
Refund Policy
Refund handling depends on the subscription, implementation stage, usage, and commercial agreement for each institute.
Implementation and Setup
Onboarding, migration, custom domain, website, app, integration, and white-label setup work may be non-refundable once work has started.
Usage-Based Services
AI usage, OMR processing, communication credits, storage, and third-party gateway charges may be billed based on actual consumption and may not be refundable.
Request Process
Refund requests should be submitted through official NAVERA AI support or the assigned account contact with invoice and institute details.